Terms & Conditions
AGREED TERMS
- Introduction
1.1. These terms and conditions are a binding contract between you and the Company Vassos Eliades Ltd and apply to goods and/or services purchased from Variety of Experience by Vassos Eliades Ltd, online through voe.cy (the Website).
1.2. By ordering any of the goods or services through the Website, you are deemed to have accepted and agree to be bound by these terms and conditions. If you do not agree to these terms, you must not use our site and purchase any goods.
1.3. Vassos Eliades Ltd reserves the right to change these terms and conditions from time to time without notice.
1.4 Vassos Eliades Ltd reserves the right to update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
1.5 There are other terms that may also apply to you. These terms of use refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy (https://voe.cy/privacy-policy-2/) which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you acknowledge such processing, and you warrant that all data provided by you is accurate.
- Our Cookie Policy (https://voe.cy/cookie-policy/) which sets out information about the cookies on our site.
- Definitions
2.1. For the purposes of these Terms and Conditions:
2.1.1. Account means a unique account created for You to access our Service or parts of our Service.
2.1.2. Customer is the User or a Member who proceeds with the purchase of goods.
2.1.3. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VASSOS ELIADES LTD (“We”), with address at 23 Lefkosias, Dhali, Nicosia Cyprus.
2.1.4. Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
2.1.5. Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
2.1.6. Member(s) is any individual who has registered and created an account through the website.
2.1.8. Service refers to services provided through the website, i.e., purchase and delivery of goods.
2.1.9. Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
2.1.10. User(s) are both Members and Visitors.
2.1.11. Visitors(s) are people who are Visitors to Variety of Experience by Vassos Eliades Ltd and are not yet registered as Members.
2.1.12. Website refers to Variety of Experience by Vassos Eliades Ltd, accessible from voe.cy.
2.1.13. You mean the individual accessing or using the Service, the User or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Placing an order and its acceptance
3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order [and any specification submitted by you] is complete and accurate.
3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
3.4 Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence. The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
3.5 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
- Our goods
4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the Goods. The color of your Goods may vary slightly from those images.
4.2 The packaging of your Goods may vary from that shown on images on our site.
4.3 Suitable storing conditions for our Goods:
4.3.1. Wines and spirits must be maintained in storage environments characterized by temperature stability and consistency within the range of 12 to 18 °C.
4.3.2. It is imperative that these products are stored in dimly lit areas, isolated from direct exposure to intense light or sunlight, and in spaces devoid of excessive humidity, temperature fluctuations, and strong odors, such as those typically found in kitchen environments.
4.3.3. It is highly recommended to ensure adequate air circulation to mitigate the risk of mold formation.
4.3.4. Please exercise caution to keep these goods out of reach of children.
4.3.5. For extended storage periods, we strongly advise considering the acquisition of a dedicated wine storage solution or temperature-controlled storage unit equipped with the capability to regulate both temperature and humidity.
- Cancellation, Return and refund
5.1 In accordance with the provisions of the Consumer Protection Law, you have the right to withdraw from your purchase within 14 days. Please be aware that certain exceptions, as illustrated in clause 5.2 apply to the right of withdrawal .
5.2 We hereby outline our return policy:
5.2.1 Our products fall under the exceptions in the Consumer Protection Law 2021. Therefore, the company will not accept any returns for items that fall within the following categories of goods:
- Food, beverages, or other goods intended for immediate consumption within the household, which are regularly and frequently delivered to your home, residence, or workplace.
- Goods that are sensitive and can deteriorate or have a short shelf life.
5.3 Subject to clauses 5.1 and 5.2, you may return the item and receive a refund, if you notify us as set out in clause 5.1 within 14 days of your decision to return the item.
5.4 However, the cancellation right does not apply in the case of:
(a) any Goods which become mixed inseparably with other items after their delivery
5.5 To cancel the Contract altogether, you must contact us through email at info@voe.cy including your full name and your order number within 24 hours from the time the order has been placed. For any other cancellation contacted after the set period shall be examined and it is at the discretion of the company whether this will meet the threshold set to satisfy the cancellation or not. A link to the website contact form will be included in our Dispatch Confirmation. Goods can only be returned if they are in their original form and packaging.
5.6 It is at the discretion of the company, in the event that a consumer encounters a wine and/or spirit they perceive as being “faulty,” to consider the acceptance of returns.
The term “faulty” in the context of wine pertains to characteristics or conditions within a wine that are regarded as undesirable or marred. Such faults may exert a detrimental influence on the wine’s aroma, flavor, and overall quality. Examples of common wine faults encompass cork taint, oxidation, heat induced damage, and others. It is essential to acknowledge that some wine faults can be a matter of subjective interpretation; what one individual perceives as a fault, another may view with a certain degree of acceptance. Furthermore, the severity of faultiness can fluctuate, ranging from mild imperfections to substantial defects. In no event shall the Company provide a refund for goods that have not been properly stored, securing minimum standards in accordance with clause 4.3.
Within the domain of spirits, the term “faulty” assumes significant importance, denoting attributes or conditions within a spirit that are deemed undesirable or flawed.These faults can exert a detrimental influence on the spirit’s aroma, taste, and overall quality. Common examples of spirit faults include off-flavors, contamination, over-aging, and similar issues. It is crucial to acknowledge that the perception of a spirit’s faultiness is subject to individual interpretation; what one connoisseur may categorize as a fault, another might regard with a certain level of tolerance. Furthermore, the severity of such imperfections can range from minor discrepancies to substantial defects. In the realm of spirits, a comprehensive understanding of these nuances is imperative to uphold the highest standards of quality and ensure consumer satisfaction.
The determination of faultiness is not subject to consumer discretion. Our specialists possess the necessary training and expertise to discern and diagnose these faults, thereby facilitating an evaluation to ascertain whether are Goods are genuinely faulty and consequently qualifies for replacement.
If you believe that the wine and/or spirit you have received is faulty you will need to contact our customer service at 22897311 and report it as soon as possible and within 48 hours. We will arrange to pick up the wine in order to taste and examine whether this is indeed faulty before we proceed to its replacement.
Returns of faulty wines and/or spirits that have already been consumed will not be accepted.
5.7 If you have returned the Goods to us under this clause 5 because they are misdescribed or faulty , we shall undertake the replacement of the product with an item of equivalent monetary value. This will transpire unless the specified product is unavailable or if otherwise indicated by the customer, who expresses the preference for a refund. In the case of a refund, the credited amount will be reimbursed to the credit or debit card utilized for the original payment.
5.8 In the unlike scenario that Goods have been delivered to you before you decide to cancel the Contract as per clause 5.3 above then, you must inform us of your wish to cancel the Contract. Once you’ve informed us, our designated courier will contact you to arrange a convenient time for them to collect the item for return. The collection should take place without undue delay and, in any event, no later than 2 days after the day on which you let us know that you wish to cancel the Contract.
- Delivery, transfer of risk and title
6.1. We will contact you with an estimated delivery date when our designated courier gets in touch with you, typically within 1-2 days after the date on which we email you to confirm our acceptance of your order. See clause 13 (Events outside our control) for our responsibilities when this happens..
6.2. There is a minimum order requirement of 50 euros. In the event of a return, a refund will be issued minus 5 euros, the cost of shipping.
6.3. At the delivery you must be available to receive the order. In cases where you are unable to receive the order personally, you must provide prior written authorization to a designated representative of a legal age.
6.4. Presentation of ID may be requested upon delivery, for identification and age verification.
6.5. A signature is required upon delivery, either you or your appointed representative upon relevance of the goods will sign receiving the item, accepting the quality and that the item delivered is to your satisfaction.
6.6. Orders are shipped free of charge through an in-house delivery service (minimum order 50 euros). Deliveries are made during working days, Monday through Friday, between 09:00 and 17:00.
6.7. All delivered goods are accompanied by the appropriate documentation. If an order is intended as a gift, please give us notice in order to gift wrap the product prior to delivery.
6.8. Standard local delivery usually takes around 2 to 3 working days (Unless expressly stated in the product page). Signing will be requested upon receipt of the product as proof of delivery. If you are not in at the time of delivery, we will call to arrange another delivery time.
6.9. Deliveries are not made on Bank Holidays or Weekends. Please allow additional time, if ordering on or near public holidays or during sale periods. In any event, orders will be shipped after the full confirmation of payment.
6.10. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order.
6.11. You own the Goods once we have received payment in full, including of all applicable delivery charges and are delivered in the specified address of delivery.
6.12. If you fail to take delivery within 15 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods. In the event that you are unable to take delivery within 15 days, encompassing three delivery attempts, from the date of notification indicating that the Goods are ready for delivery, we reserve the right to initiate the cancellation of the contract. In such cases, a full refund will be issued, deducting the applicable delivery fee, if any of the three delivery attempts have been made.
- Price of goods and delivery charges
7.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 7.4 for what happens if we discover an error in the price of Goods you ordered.
7.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
7.3 The price of Goods includes VAT at the applicable current rate chargeable in Cyprus for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
7.4 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered, we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may cancel the supply of the Goods and refund you any sums you have paid.
- Our liability: your attention is particularly drawn to this clause
8.1 We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
8.2 For the avoidance of any doubt, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.
8.3 We only supply the Goods for internal use by you, and you agree not to use the Goods for any resale purposes.
8.4 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot be limited or excluded by law.
8.5 Subject to clause 8.4, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) anything caused by the misuse of the goods or services
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
8.6 Subject to clause 8.4, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Goods.
8.7 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
- Termination
9.1 Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 15 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
9.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
9.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
- Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
10.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
10.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 60 days. To cancel please contact us. If you opt to cancel, you will have to return at our cost any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
- Terms of use
Creation of an Account
(a) Unless otherwise explicitly permitted by Vassos Eliades Ltd, you may register only one (1) account.
(b) Users may create an account on Variety of Experience by Vassos Eliades Ltd by following the registration process provided on the website.
(c) We reserve the right to verify your account information and may request additional documentation for verification purposes. Failure to provide accurate information or comply with verification requests may result in the suspension or termination of your account.
(d) To create an account, You confirm that:
- You are over 18 and specifically meeting the requirements outlined by the regulations in Cyprus, demonstrating the capability to engage in a legally binding agreement, and are also above the legal drinking age.
- You are responsible for maintaining the confidentiality of Your account details and for any activities that occur under Your account. If You have any concerns that Your account may have been misused, You should contact us at (……….)
- You must not provide false or misleading information during registration or impersonate any other person or entity.
(e) When you create an account, You may be asked to supply certain information relevant to the account created including, without limitation, name, surname, email, payment method, billing and shipping address, personal information contact information etc
Customers represent and warrant that:
(i) they have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any subscription; and that
(ii) (ii) the information You provide to us is true, correct and complete.
By submitting such information, Customers grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of the requested services.
(f) While using the Website, you agree not to use inappropriate, offensive, or abusive language, engage in harassment, or post content that violates the rights of others.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To bully, insult, intimidate, alarm, upset, annoy or humiliate any person.
- To send, knowingly receive, upload, download, use or re-use any material without our permission.
- To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users, please contact us on (………………..)
- Communications between us
12.1 When we refer to “in writing” in these Terms, this includes email.
12.2 Any notice or other communication given under or in connection with the Contract must be in writing and sent by email.
12.3 In proving the service of any notice, it will be sufficient to prove that such email was sent to the specified email address of the addressee.
12.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
- General
13.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
13.2 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
13.3 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
13.4 Language. These Terms and the Contract are made only in the English language.
13.5 Your copy. You should print a copy of these Terms [or save them to your computer] for future reference.
13.6 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorized representatives).
13.7 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
13.8 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.9 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
13.10 Governing law and jurisdiction. This Contract is governed by Cyprus Law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the Cyprus Courts and in particular of Nicosia District Court.
